Refund policy
Returns & Refunds Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at sanavellshop@gmail.com or through our Contact Us page:
👉 https://sanavell.shop/pages/contact
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at sanavellshop@gmail.com or via our Contact Us page.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.